Question 1

Is Sample free or need to pay?

Accepted Answer

For stitching products, If you don’t need to print a custom logo or other artwork on the products, it will not charge any cost.
Just tell us your freight collect account like FedEx DHL TNT, if you don’t have an account, it needs to charge Express fee properly.
 
For smart products, Our sales team will give a sample quote.

Question 2

What is MOQ?

Accepted Answer

Custom products start from 500 pieces/color,
Stocked products start from 10 pieces.

Question 3

Can I have my unique design(size,pattern, print, etc)?

Accepted Answer

We design and construct each project to the individual customer’s needs.

Question 4

How is package? May I have custom package

Accepted Answer

Yes ,Easy to do custom package, show different packing idea.Or customized as customers requirements.

Question 5

How do I place my order?

Accepted Answer

For Wholesale orders, Tell us what you need, We'll send you the quotes, You can order online.
For Custom orders, Please contact us through email: sales@lengthworld.com. Our friendly team is here to help with any questions you have before, during, and after placing your order.

Question 6

What’s the whole order processes?

Accepted Answer

Custom Design–Making custom mould(if need)/logo/package first.
Samples–Making samples for you check.
Confirm Order- Signing sales contract after samples confirmed.
Deposit– 30% deposit before mass production.
Production arranged–we will process the production.
Remaining payment–after inspection, balance before shipment.
Shipping–we will ship the goods to destination port.
Confirm bill of loading/commercial invoice/packing list/certificate of origin.
After sales service.

Question 7

What is the lead time of production?

Accepted Answer

a. For samples，3-5 days working days door to door by air.
b. For stocks, within 7days can be shipped to loading port.
c. For mass production, it takes 35-45days for production. More 7-10days if custom design needed.

Question 8

What is your shipping terms?

Accepted Answer

a. For small trial order, by air or by express :FEDEX, DHL, UPS, TNT etc
b. For large order, we arrange shipment by sea or by air according to your requirement.

Question 9

Do you have a price list?

Accepted Answer

We are a professional supplier of pet products. All of our products are made according to different customer's requirements. We don’t have a price list.

Question 10

Do you have a Catalog?

Accepted Answer

Stitching products: are made according to different customer's requirements. We don’t have a catalog.
 
Smart products: We have a catalog for our stocks.

Question 11

What is your terms of payment ?

Accepted Answer

Payment less than 3000USD, 100% in advance. Payment more than 3000USD, 30% T/T in advance ,balance before shipment.
If you have another question, please feel free to contact us.

Question 12

What other services do you have?

Accepted Answer

We provide our customers one-stop solutions from design, manufacturing and logistic if needed.

FAQ

Contact your pet product expert